All items returned and exchanged must be requested and processed 14 days after initial purchase. No returns or exchanges will be accepted after the two week period. To process: we require a proof of purchase (ex: order number, order confirmation email, store receipt), images of the purchased items, and a detailed description of your experience so that we may understand the best way to assist you.

NoseBest only ships in the United States and may take 4-6 business days to arrive, depending on your location.

To ensure that your product is utilized to its fullest potential, follow our care steps to ensure the perfect burning experience.

1: Before every use, after the first burn, trim the wick about 1/4 - 1/8 to ensure a clean burn. If your wick is too long it will immeditely burn out. Too short and it wont light at all. Never trim a burning candle at any point. Wait till the candle is fully cooled to trim.

2: After the candle has been trimmed, throw away the wick trimming. Never leave it inside of the candle jar.

3: To prevent tunneling, allow the candle to burn for at least two hours, or until the candle has melted the circumference of the jar fully.

4: If you’re noticing, within the first hour of burning, that the wax is predominantly melting to one side, turn the candle jar from the base as it may be on an uneven surface

5: Once the candle is done, remove excess wax and wick tab safely. Now you can use the jar for whatever you want!

With candle care comes safety percaustions, to make sure that you are keeping people, pets, and your home safe. 

1: Keep away from the edge of surfaces.

2: Never leave unattended or near drafts.

3: Keep out of reach from pets or children.

4: Don’t burn your candle for more than 4 hours. You will waste product and be left with and overheated jar.

5: Don’t allow your wick to curl over, to prevent an abnormally large flame

6: Don’t attempt to pick up the candle while being burned or immediately after it has been blown out.

7: Never burn your candle when only ½-¼ of wax is remaining. This can cause the jar to overheat.

8: Protect the surface underneath regardless of the material

*** Noesbest is not responsible for the mishandling of it's products.